99f Privacy Policy — Your data is our responsibility

01 Introduction & Applicability

This Privacy Policy applies to the 99f.vin website and its associated mobile applications. 99f is one of Bangladesh's most trusted online gaming platforms, offering slots, bingo, Live Casino, and much more.

By registering, logging in, or using any service on the 99f platform, you are considered to have consented to the terms of this Privacy Policy. Please read the full policy carefully before using the platform.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices.

02 What data we collect

99f collects two types of data — information you provide directly and information collected automatically while you use the platform.

What you provide directly:

• Name, date of birth, gender, and nationality
• Phone number and email address
• Identity verification documents (NID, passport)
• Payment details (Mobile Banking/Nagad number — not full account information)
• Information provided via support chat or email

Automatically Collected Information:

• IP address and device type
• Browser information and operating system
• Your activity and session data on the platform
• Gaming History & Transaction Records
• Data collected via cookies and tracking technologies

03 How Your Information Is Used

Collected data is used exclusively for the following purposes:

Your data is not used beyond the purposes stated above. If you wish to opt out of marketing communications, please contact our support team.

04 Information Sharing & Disclosure

99f does not sell your data to third parties. However, in limited circumstances, certain information may be shared with specific partners:

• Payment Processors: Approved payment gateways such as Mobile Banking, Nagad, and Rocket, used to process transactions.
• Game provider: Licensed game software companies that receive limited data solely for operational purposes.
• KYC verification provider: Regulatory-approved providers for identity verification.
• Law enforcement: Upon a court order or mandatory request from a regulatory authority.

We maintain Data Processing Agreements (DPA) with all third-party partners, who are required to comply with our privacy standards.

05 Cookies & tracking technologies

Cookies and similar technologies are used on the 99f.vin website and app. Cookies are small text files stored in your browser.

• Essential cookies: Required to maintain login sessions and platform security — these cannot be disabled.
• Functional cookies: Remembers your preferences and language settings.
• Analytics Cookies: Helps analyze site usage to improve the user experience.
• Marketing Cookies: Used to show relevant promotions — you may opt out at any time.

Cookies can be managed through your browser settings, though disabling certain cookies may limit platform functionality.

06 Data Retention Period

Your data is retained for a defined period — not indefinitely. Retention duration depends on the type of data and its purpose:

• Active Account Data: Retained for as long as the account remains active.
• Closed account data: retained for up to 5 years after account closure, as required by law.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Support Communications: Retained for up to 3 years after the issue is resolved.
• Marketing data: retained until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized.

07 Security Measures

To protect your privacy, 99f maintains a multi-layered security framework:

• 256-bit SSL/TLS encryption on all data transfers.
• Data is stored on servers using AES-256 encryption.
• Two-Factor Authentication (2FA) is available for added security.
• Regular security audits and penetration testing.
• Staff data access is governed by strict role-based controls.
• 24/7 monitoring system for detecting suspicious activity.

Please note — no method of transmission over the internet is 100% secure. Keeping your password strong and not sharing it with anyone is equally important.

08 Your rights

You have the following rights regarding your personal data:

• Right to Know: You can find out what data we hold about you and how it is used.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Right to Portability: You can request a copy of your personal data.
• Right to object: You can object to marketing or certain types of data processing.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

09 Minor protection

99f is a platform strictly for users aged 18 and above. Collecting data from or providing services to minors is strictly prohibited.

• Age verification is carried out at the time of registration.
• Additional KYC verification may be requested in cases of suspected irregularities.
• If any data from a minor is inadvertently collected, it will be deleted immediately.

If you believe a minor is using 99f, please notify our support team immediately.

10 Changes to the Privacy Policy

99f may update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified by email or platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date.

11 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to us:

• Email: [email protected] (general enquiries)
• Live Chat: Click the chat icon on the right side of the platform
• Response Time: Typically within 24–48 hours

Our data protection team will treat your request with the utmost priority and respond as quickly as possible.