At 99f, we believe gaming should be entertainment — not a source of stress or problems. That's why we're committed to building a culture of responsible play. Learn how to keep yourself safe here.
Tools We Provide to Help You Stay in Control
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 7-day waiting period.
Decide in advance how long you want to play. Once the time is up, the platform will automatically alert you or end the session.
You can take a break from gaming for anywhere between 24 hours and 6 weeks. During this time, logging in or playing will not be possible.
If you feel your gaming is getting out of control, you can temporarily or permanently close your account. Once self-exclusion is active, all marketing communications will also stop.
View your complete gaming and transaction history at any time. It's the best way to understand your own patterns and make informed decisions.
99f does not permit anyone under 18 to use the platform under any circumstances. If there are children in your household, please enable parental controls on your devices.
Responsible gaming means treating gaming as entertainment and ensuring it does not negatively affect your daily life, relationships, or finances. Playing on 99f means playing on your own terms, within your own budget, and with full awareness.
Online gaming is naturally enjoyable. But when it starts to feel like a daily necessity rather than a pastime, it's time to take caution. 99f upholds five core principles of responsible gaming:
Keeping these principles in mind will make every gaming session on 99f enjoyable and safe.
Many people don't realize when gaming has become a problem. Use the signs below to evaluate yourself or someone close to you:
If even one or two of the signs above apply to you, don't wait — reach out to our support team or use the self-exclusion feature.
Answer the following questions honestly about your gaming habits. If most of your answers are yes, consider seeking professional support.
Are you spending more time and money on gaming than before, yet enjoying it less?
Are you unable to stop gaming even when there are important family or work matters that need your attention?
Do you feel restless, irritable, or empty when you're away from gaming?
Do you find yourself gambling again to shake off the mood after a loss?
Have you ever borrowed money or skipped essential expenses because of gaming?
Have your loved ones expressed concern about your gaming?
Have you tried to cut back or stop gaming but been unable to?
This questionnaire is not a medical diagnosis. However, it can help you understand your own situation. If you have any doubts, seek help — it's not a sign of weakness, it's a sign of awareness.
Once logged in to 99f, you can access all of the following features directly from your account settings. No reason required — these are your rights.
Set a daily, weekly, or monthly deposit cap. The simplest way to protect your finances.
End your session when the scheduled notification arrives. Prevents hours from passing without you realizing it.
Set a break of 24 hours to 6 weeks. All platform access is suspended during this period.
Close your account for a minimum of 6 months or permanently. This is a serious step — make sure you are certain.
Self-exclusion is the strongest step you can take when you feel you can no longer stay in control. The self-exclusion process on 99f is straightforward and takes effect within 48 hours.
Contact our support team via live chat or email to request self-exclusion. You are not required to give a reason.
6 months, 1 year, 5 years, or permanently — choose the duration that suits your needs.
Your identity will be verified for security purposes to prevent anyone else from excluding your account.
Your account will be locked within 48 hours and all marketing communications will be stopped.
Your account does not reactivate automatically once the period ends — you must submit a request and complete a cooling-off period.
99f is a platform strictly for users aged 18 and above. Age is verified at registration, and additional proof of identity may be requested in cases of suspected underage access.
If you have children or teenagers in your household, take the following steps:
If you suspect a minor is using 99f, contact our support team immediately. We will take prompt action.
You don't have to face a gaming problem alone. Beyond 99f support, consider speaking with a professional counselor. Acknowledging the problem takes courage.
Our team is available 24/7 on live chat. Reach out for help with self-exclusion, setting limits, or anything else you need.
Consult a mental health professional or addiction counselor. In Bangladesh, the National Institute of Mental Health (NIMH) provides support.
Talk openly with family and friends. The support of loved ones is the greatest strength on the road to recovery.
Explore books, articles, and videos on gaming addiction available in Bengali. Awareness is the first step toward change.
Answers to the most frequently asked questions
Join 99f and enjoy a safe experience with our responsible gaming tools. Your well-being is our top priority.